Payment Methods

Credit Card: We currently accept Visa, Mastercard, and Discover.

Money Order: If you wish to pay via Money Order call (510) 845-2165 and state that you would like to place an order with a Money Order. We will calculate a total including taxes (if applicable) and shipping and let you know where to send the money order to. Upon receipt of the money order your order will be sent out.

COD: Cod ordering is currently not available. Checks: Checks are currently not being accepted as a method of payment.

Shipping

For your protection and ours, all FIRST TIME ORDERS are only SHIPPED to the BILLING ADDRESS of the Credit Card. The only way around this is if you have an alternate shipping address added to your credit card account. In which case, you must enter your Credit Card Customer Service phone number into the Comments box so we can call and verify that Alternate Shipping address with them.

Quality Paintball reserves the right to modify the shipping charges to any order that did not calculate properly.

Most orders are shipped within 24 to 48 hours, however some orders may take longer. If the product is needed sooner, please call 510-845-2165 to check availability and when the product can be shipped.

Shipping is determined by the weight of the items ordered and the method of shipping chosen. Included in the charge are delivery confirmation, packaging and handling. We will notify you beforehand for approval of any order that has a significant change in shipping cost.

UPS Shipping: We Ship out Items Monday-Friday, so if you order on a weekend, don't expect any updates on your order until Monday. UPS Shipping is on a Monday-Friday Business Schedule. Only UPS Next Day Air has a Saturday Delivery option which runs about $10 above the standard cost of shipping. For next day air if you want Saturday delivery on an order placed Thursday evening or Friday early day, please specify so in the comments box. All other shipping methods are Monday-Friday, which means if we 2nd Day Air something to you on Thursday, you will not receive it until Monday (the 2 business days being Friday, then Monday). UPS is closed on all Holidays which means there are no pick ups or deliveries on holidays. For an Estimate of how long Ground Shipping will take to get to you look at this map. Tracking Numbers: Tracking numbers are updated at the end of each business day. They get inputted into the online system at around 5:30 - 6:00 PM PST. The system emails the tracking number to whatever email you entered when you placed the order. If you did not get an email confirmation of your order initially, this means you most likely entered the wrong email address. UPS orders can be tracked at UPS.com, and Priority Mail orders can be tracked at USPS.gov.

Hawaii and Alaska: UPS will only ship to these places via Next Day Air and 2nd Day Air. All Air Systems and Co2 Tanks can only be shipped empty due to transportation regulations.

Returns

Only unused, unopened items may be returned for credit. If you attempted to install, fire, wear or wash an item it is considered used. No returns/exchanges accepted on paintballs under any circumstances.

All items returned to Quality Paintball are subject to a 25% restocking fee. Prior to shipping any returns to Quality Paintball you must call to receive a Return Authorization. Any package shipped to us that we have not given a Return Authorization to will be refused and returned to sender at the sender’s expense. Any products returned to Quality Paintball that does not meet our return requirements will be returned to sender at the sender’s expense.

Inspect your products upon receipt. No returns or exchanges accepted after 7 days of receiving shipment.

Product Warranty

All products are sent out in brand new condition from the manufacturer. All companies we deal with are very reputable and stand behind their products 100%. If for any reason there is a problem out of the box or over time with a product, you will have to refer to the manufacturer's warranty. You can contact us to find out how contact the manufacturer of your product if you are unsure or having trouble doing so.

Guns: Any aftermarket modifications to your gun may void your manufacturer warranty. Note that wear and tear from normal use of a gun is common and might result in needing to replace common o-rings and seals. Read all instructions that accompany your paintball gun and especially take note of recommended Maintenance from the manufacturer. This will help you to have your equipment as reliable and functional as possible. Neither Quality Paintball nor the Product Manufacturer is liable for any shipping charges on a defective/broken product.

All warranties are provided by and serviced by the manufacturer of the corresponding product. Quality Paintball does not provide any warranty service.

Paintballs

The most cost effective method of shipping paintballs is UPS Ground. Next Day Air, 2nd Day Air, and 3 Day Select will have high shipping cost due to the heavy weight of paintballs. Priority mail will also be expensive and will not deliver more than 1 Case, due to weight restrictions. We inspect each case before shipping for broken or damaged paint. Once the paintballs leave our door, we have no control over UPS and the treatment of packages.

There are no returns/exchanges on paintballs. All paintball sales are FINAL.

International Orders

Currently we only ship to the United States. We are working on setting up Canada and Puerto Rico shipping very soon.

Calculating Shipping Prices within the United States!

Shipping costs vary depending on items to be shipped, shipping method, and the destination of the products to be shipped.

Shipping costs can be calculated on our website by SIMULATING a sale. Please enter all SHIP TO information as if you were making a purchase. You can then calculate different forms of shipping methods for different shipping costs on the items you have chosen.